Store Policy
Customer Care
At Fawver Family Flags, we are committed to providing exceptional customer service to ensure the satisfaction and loyalty of our valued customers. This customer service policy outlines our approach, principles, and guidelines for delivering a positive customer experience.​
We communicate clearly and effectively with our customers using simple, jargon-free language. We ensure that all information provided is accurate, relevant, and comprehensive, enabling customers to make informed decisions.
We are committed to resolving customer issues promptly and efficiently.
We constantly strive to improve our customer service by seeking feedback, analyzing customer satisfaction data, and implementing necessary changes. We value customer feedback as an opportunity to learn and grow, and we appreciate suggestions for enhancing our products, services, and support.
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Privacy & Safety
This Privacy Policy describes how Fawver Family Flags collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from fawverfamilyflags.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
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Payment Methods
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- Credit / Debit Cards
- Venmo
- Offline Payments
Shipping
What to expect after placing your order:
As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order.
Once your order is confirmed and payment has been processed your order will be on its way. We will send you tracking information on the day your order ships to the email address you have provided at checkout. You can track your shipment at any time with this tracking number.
If you do not receive tracking information from us within 14 days from your purchase date, feel free to reach out to us via the chat, contact us page, or email us at fawverfamilyflags@gmail.com
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Shipping Charge
We offer shipping based on size and weight through UPS and USPS to the United States.
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Where We Ship
We ship everywhere in the United States.
Shipping Timeline
After you place your order, we will process it, confirm your shipping address, and get your order ready to be shipped. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.
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Upon Receipt of the Package
If your package arrives damaged, please reach out to us at fawverfamilyflags@gmail.com with your order number and pictures of the damage, if possible.
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Got a Question? Contact Us
Call us:423-312-5174 Email us: fawverfamilyflags@gmail.com
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Return Policy
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We offer a 30-day return policy for all undamaged products. Customers may return items for a full refund minus shipping costs within 30 days of purchase, provided they are in their original condition and packaging.​​​